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This help section is prepared to answer Frequently Asked Questions that you may have in mind regarding our site, your trip-planning process, and such things as reserving your trip to this paradise island. If this help section does not answer or address your particular question or issue, please feel free to contact our customer service department.
1. How to make a reservation ?
* Choose your favourite hotels in Bali where you want to stay by visiting hotel page or other products and services.
* Should you find a product or service that meet your expectation, please click "the reservation form
button ", then simply fill it out and do not forget to read carefully the terms and conditions.
* Describe your special request (if any ) on the "description" box available on the form.
* Do recheck your email address carefully before submitting your request.
2. How long does it take to get the reply ?
* We will reply your request/reservation within one business day.
3. How can I be absolutely sure that my hotel room/service required is reserved?
* Upon receiving your reconfirmation of the booking , we will send you a confirmation slip by email. The confirmation slip bears the room/service confirmed. If you still have any doubt, please feel free to contact us on +62 361 245 505 mobile: +62 361 7456671, or send email to reservation@baliplan.com.
4. Can you send me a brochure ?
* Travel brochure are notoriously out dated by the time they reach you. BaliPlan.com provides a constantly up to date brochure -- our website. This allows us to redirect the costs saved on printing expensive brochures into better quality services for our guests.
5. How do I search for a particular hotel?
* Since this may be your first trip to Bali, we would like to guide you in selecting the best hotel that would suit your particular activities or interest. You can click on any area listed below Bali Hotel & Villas section to find the particular hotel based on your interests and activities.
6. What is 'Internet Rate' ?
* The Internet Rate is our very special rate it could be 20% - 70% from the Published Rates. Our Internet Rates are quoted in US Dollars or Rupiah Currency and these rates are Nett (Including Tax & Service charge). You will only get this Special Price from us and never get from other agents, even from hotel or provider. Our Special rates are always below the Published Rates.
7. What does it include on the 'Special Internet Rates' ?
* Special Internet Rates are including 21% tax and service charges. Breakfast is included in some hotels (please read carefully).
8. What is 'Published Rates' ?
* The Published Rates are the price from Hotels or Tour Contractors. These published rates will be applied if you deal direct booking to the hotel and/or provider.
9. How to pay the hotel reservation ?
* Upon receiving our confirmation, your credit card details is required. It will be used as a guarantee and will be charged if there is any cancellation within certain period of cancellation policy.
* All payment should be made directly by you to the reserved hotel upon arrival by cash or Credit Card.
10. What is 'The Confirmation Number ?
* The Confirmation Number is our unique contribution to give you light access and express reply of your request. The Confirmation Number is not made by other contractors or providers.
11. How do I cancel the reservation ?
* Please just email us the previous correspondence and change the subject with "cancellation for hotel name". Cancellation deadline or due date will be stated in each booking confirmation.
12. What if I have a problem while on my vacation ?
* Our well trained staffs are gladly to assist your problems that may arise. Just dial : +62 361 245 505. Should you contact us once you're in Bali, no need to use the area code (+62 361), unless by mobile phone.
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